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Documentation

Live Assistant Unlimited

  • Author: Igonos SA
    • Added on: 10/01/2013
    • Last update: none
    • Current version: 1.0
  • License
    GNU GPL v3
    Download mode
    (within 30 days from date of purchase) - REGISTRATION REQUIRED
    Buy terms
    Unlimited agents and chats.

    Documentation
    Download Pdf Live Assistant documentation
    Payments

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The ONE TIME COST version of Live Assistance

This version of Live Assistant allow you to use unlimited the componet on your domain: pay only one time and you can use Live Assistant unlimited.

Live Assistant is designed to help you (your organization and agents) to make money and brand awareness with your site visitors: don't lose the opportunity to interact professionally with your customers!

Live Assistant is the first fully NOT HOSTED live support component for Joomla ! Everything is on your Joomla installation, no fees for servers and hosted solutions service, everything is completely on your hand and with no limits!

Live Assistant is a powerful support and assitance system component for Joomla. You can interact with customers with a easy to use chat system increasing sales and customers satisfaction.

Live Assistant has many advanced features like real time stats panel to monitor everything is happening on your website, analytics stats, agents management, integrated ticketing system, graphical charts, PDF exporting and many more!

  • CUSTOMERS GROUPS MANAGMENT

    You can choose what groups of your Joomla system have to be considered valid incoming customers.

  • UNLIMITED AGENTS

    With an evolute Agents Managment System you can choose what users can have the role of agents and serve incoming cutomers

  • SKYPE INTEGRATION

    An agent available on skype can decide to be called directly by customers that will see an icon to start the skype audio/video call (only If customers have skype installed on their pc)

  • REAL TIME VISITORS STATS

    In admin area an agent with right permission can see in realtime what’s going on site, with detailed graph stats and listing

  • ANALYTICS REPORTS

    The component elaborates stats data by period, involving visited page, numbers of visitors, avarage time/visit data, and generate advanced graph data also exportable in PDF format

  • TIKETING SYSTEM

    Integrated ticketing system for offline messages:

  • REALTIME VISITOR INFO FOR AGENTS

    In frontend chat, an agent can watch in realtime the page the customers is on, and know the geolocation/language of incoming customers to choose appropriate language to contact him

  • OFFLINE MODE

    When no agents are online the component automatically enters in offline mode showing a form to let customers leave a message that you can track and answer from administrati

  • MULTI BROWSER DEVICE SUPPORT

    Supported desktop browser are: IE 5.5+; firefox 3.0+; Chrome 4.0+; Safari 3.1+; Opera 9.0+. Supported mobile browser are: iOS Safari 5.0+; Android browser 3.0+; Blackberry 7.0+; Opera Mobile 12.1+; Chrome/Firefox for Android all versions

From the purchase of the product the tiketing service is guaranteed for 1 month. The purchase of chat is a six months cost.

Live Assistance is delivered in native release for Joomla 1.5, 2.5 and Joomla 3.0, the 2.5 version is also working for Joomla! 1.6 and 1.7.

The front-end component is translated into different languages (Italian, English, French, German, Spanish, Dutch, Greek) while it is possible to set the back end in: Italian, English, Spanish and German.

To purchase Live Assistance you simply have to register on jomextension.com and add to cart the product following the procedure. Once purchased the product you will have access to an area called "Download my products" where you will fin the zip for your joomla version and the tutorial to install and use the component.

 
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  • Agents management, you can choose what users can have the role of agents and serve incoming cutomers
  • Customers groups management, you can choose what groups of your Joomla system have to be considered valid incoming customers. By default guest users and low level ‘Registered’ users are considered target customers
  • Offline mode, when no agents are online the component automatically enters in offline mode showing a form to let customers leave a message that you can track and answer from administration
  • Messages administration listing, you can view, delete and export all exchanged messages between users
  • Offline messages administration listing, you can view, delete and export all exchanged messages leaved by customers during the offline mode period
  • Integrated ticketing system for offline messages, the component is capable of sending responses to customers that leaved a message during the offline mode simply entering in message admin area; moreover responses to a question are stored for a history display
  • Realtime stats tracking, in admin area an agent with right permission can see in realtime what’s going on site, with detailed graph stats and listing
  • Realtime information for agents in frontend chat, an agent can watch in realtime the page the customers is on, and know the geolocation/language of incoming customers to choose appropriate language to contact him
  • Analytics stats, the component elaborates stats data by period, involving visited page, numbers of visitors, avarage time/visit data, and generate advanced graph data also exportable in PDF format
  • Suggestions system for agents, admins can prepare a set of suggestions that an agent can use from frontend chat system to answer customers with standard phrases
  • Skype integration, an agent available on skype can decide to be called directly by customers that will see an icon to start the skype audio/video call (only If customers have skype installed on their pc)
  • files sharing/exchange between users with Drag and Drop HTML5 feature if supported,
  • integrated avatar management with re-size/crop
  • automatic avatars generation if none provided by users,
  • chat conversation exporting feature in text format,
  • Emoticons with option to select image directly from the pop-up or write the shortcut (by staying with the mouse pointer on the images of emoticons a title is displayed corresponding to the keystroke shortcut),
  • Sounds for incoming messages and for new connected customers.

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Written by: Simone Stoppa